Select the product options and quantity, add the item to your cart and complete checkout. Review the dimensions, finish, voltage and installation requirements before ordering. Contact us if you need help confirming suitability.

Available payment methods are displayed securely at checkout and may vary by location or device. Payment details are processed through Shopify's secure checkout system.

Contact us as soon as possible at info@kinglamps.com. Changes and cancellations are not guaranteed after processing or production begins. Customized and made-to-order products may have additional restrictions.

Unless a promotion specifically states otherwise, only one discount code can be applied to an order. Trade pricing, volume pricing and promotional codes may not be combined.

Yes. An order confirmation is sent to the email address used at checkout. Check your spam folder and contact us if it does not arrive.

Kinglamps offers free standard shipping on eligible orders. Any destination or service exceptions will be shown at checkout or confirmed before the order is processed.

Most standard orders are inspected and prepared within 2-5 business days. Customized or made-to-order products require additional production time, which will be confirmed separately.

Small and medium lighting typically takes approximately 5-10 business days after processing. Large chandeliers and oversized fixtures over 39 inches may take approximately 4-5 weeks. Carrier, weather, holiday and destination delays can affect these estimates.

When your order ships, tracking information is sent by email. Tracking may take a short time to update after the shipping label is created.

Large fixtures, furniture and multi-item orders may be packed or shipped separately for safer handling. Tracking information may therefore include multiple packages.

Import duties, local taxes and customs charges may apply to international deliveries and are not included unless specifically stated in your quotation or checkout.

Eligible products may be returned within 30 days of delivery. Items must be unused, uninstalled, unmodified and returned with the original packaging, accessories and documentation. Please contact us before sending anything back.

Installed, used, modified, damaged or incomplete items are not eligible. Customized, made-to-order, final-sale and clearance products may also be non-returnable unless they arrive damaged or defective.

No. Products showing signs of installation, wiring, modification or use are generally not eligible for return. Inspect the item and confirm dimensions before installation.

Return-shipping responsibility depends on the reason for return. For preference-based returns, the customer is generally responsible. For confirmed damage, defects or fulfillment errors, our team will provide instructions.

Approved refunds are issued after the returned product is received and inspected. Bank or payment-provider processing times may vary.

Contact us promptly before installation. Keep the product and all original packaging. Send your order number along with clear photos of the outer carton, shipping label, complete product and damaged area. A short video can also help us assess the issue.

Email us with your order number, product name and photos of everything received. We will compare the contents with the product specification and advise on replacement parts or the next solution.

No. Keep the carton, protective materials, labels and product until the case is resolved. The carrier or support team may need this information.

Check the delivery location, household members, neighbors and building staff first. Then contact the carrier using the tracking number. If the package is still missing, contact Kinglamps for assistance.

Bulb inclusion varies by product and will be stated on the product page when applicable. Confirm the required bulb type, base and maximum wattage before installation.

Many fixtures are dimmable when used with compatible dimmable bulbs and a compatible wall dimmer. Check the product specification or contact us before ordering.

Certification varies by product and market. Product pages may list UL, CE, SAA or other applicable certification information. Contact us if your project requires a specific standard.

Only use a fixture in damp, wet or outdoor locations when the product page specifically lists the appropriate rating. Indoor dry-location fixtures should not be exposed to moisture.

No two pieces of alabaster, stone, wood or hand-finished glass are identical. Variations in veining, tone, pattern and texture are natural characteristics rather than defects.

Consider the room dimensions, table size, ceiling height, fixture diameter, hanging height and visual weight. Send us your room measurements and product link if you would like sizing guidance.

Yes. Lighting should be installed by a qualified licensed electrician in accordance with local electrical and building codes.

Compatibility depends on the fixture, canopy and suspension system. Some products are not suitable for sloped ceilings. Check the product notes or contact us before ordering.

Many fixtures use adjustable chains, rods or cables, but the available range varies. Review the minimum and maximum height on the product page.

Confirm the product dimensions, ceiling support, junction-box rating, hanging height, voltage, bulb type and site access. Heavy or oversized fixtures may need reinforced ceiling support and additional installers.

Kinglamps does not include on-site installation unless specifically agreed in writing. Customers should arrange a qualified local electrician or professional installer.

Customization availability depends on the product. Possible options may include dimensions, finishes, colors, suspension length, light quantity, color temperature, upholstery and furniture configuration.

Visit our Customization page and send product links, quantities, measurements, desired changes, delivery location and target date.

Timing depends on the product, complexity and quantity. Estimated production and delivery timing will be included in the custom proposal.

Yes. Custom specifications should be confirmed before production begins. For selected pieces, pre-shipment photos or videos may also be available.

Customized and made-to-order products are generally not cancellable once production begins and may be non-returnable unless damaged, defective or produced incorrectly.

Eligible lighting products include a 3-year limited warranty. Coverage depends on the product and the nature of the issue. Keep your order information and contact us if you need assistance.

Email your order number, product name, installation date and clear photos or video showing the issue. We may request additional information to identify the appropriate solution.

Replacement parts may be available depending on the product and issue. Contact us with photos and a description of the required component.

Unless specifically stated otherwise, electrician fees, installation labor, removal costs and other third-party expenses are not included.

Interior designers, architects, builders, contractors, developers, hospitality professionals, procurement companies and other verified design-industry businesses may apply.

Pricing depends on the product, quantity and project requirements. Trade pricing, volume quotations and promotional discounts may not be combined.

Yes. We can assist with multi-item residential, hotel, restaurant, retail and other commercial projects, including customization and coordinated quotations.

Visit the Kinglamps Trade Program page and submit your professional or company information for review.