At King Lamps, we want you to shop with confidence. If you are not completely satisfied with your purchase, we are happy to offer a 30-day return policy for eligible items.
30-Day Return Policy
You may request a return within 30 days of receiving your order.
To be eligible for a return, the item must:
- Be unused and in its original condition.
- Include all original packaging, accessories, and documentation.
- Not show signs of installation, modification, or damage caused by improper use.
Returns requested after 30 days from the delivery date cannot be accepted.
How to Start a Return
To initiate a return, please contact our customer support team before sending your item back.
Please include:
- Your order number
- The reason for your return
- Photos of the product (if the item is damaged or defective)
Our team will provide return instructions and the appropriate return address.
Email: info@kinglamps.com
Please do not return any items without prior authorization, as unauthorized returns may not be accepted.
Refunds
Once your returned item has been received and inspected, we will notify you of the status of your refund.
If approved, your refund will be processed to your original payment method within 5–10 business days.
Please note that the time required for the refund to appear on your account may vary depending on your bank or credit card provider.
Damaged or Defective Items
If your order arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery.
To help us resolve the issue as quickly as possible, please provide:
- Your order number
- Clear photos of the product
- Photos of the shipping carton and packaging
- A brief description of the issue
Depending on the situation, we may offer a replacement, replacement parts, or a full refund at no additional cost.
Non-Returnable Items
The following items are not eligible for return:
- Customized or made-to-order products
- Clearance or final sale items
- Products that have been installed or modified
- Items damaged due to misuse, improper installation, or accidents
Return Shipping
If the return is due to a product defect, shipping damage, or an error on our part, King Lamps will cover the return shipping costs.
For returns requested due to personal preference, incorrect selection, or change of mind, the customer is responsible for the return shipping costs.
Original shipping charges (if applicable) are non-refundable unless the return is the result of our error.
Exchanges
If you would like to exchange your item for a different size, finish, or model, please contact our customer support team.
We will be happy to help you find the best solution.
Order Cancellation
Orders may be canceled before they have been processed or shipped.
If your order has already entered production or has been shipped, it may no longer be eligible for cancellation. In such cases, you may request a return after delivery in accordance with this policy.
Need Assistance?
If you have any questions regarding returns or refunds, please contact us.
King Lamps Customer Support
Email:
At King Lamps, we want you to shop with confidence. If you are not completely satisfied with your purchase, we are happy to offer a 30-day return policy for eligible items.
30-Day Return Policy
You may request a return within 30 days of receiving your order.
To be eligible for a return, the item must:
- Be unused and in its original condition.
- Include all original packaging, accessories, and documentation.
- Not show signs of installation, modification, or damage caused by improper use.
Returns requested after 30 days from the delivery date cannot be accepted.
How to Start a Return
To initiate a return, please contact our customer support team before sending your item back.
Please include:
- Your order number
- The reason for your return
- Photos of the product (if the item is damaged or defective)
Our team will provide return instructions and the appropriate return address.
Email: info@kinglamps.com
Please do not return any items without prior authorization, as unauthorized returns may not be accepted.
Refunds
Once your returned item has been received and inspected, we will notify you of the status of your refund.
If approved, your refund will be processed to your original payment method within 5–10 business days.
Please note that the time required for the refund to appear on your account may vary depending on your bank or credit card provider.
Damaged or Defective Items
If your order arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery.
To help us resolve the issue as quickly as possible, please provide:
- Your order number
- Clear photos of the product
- Photos of the shipping carton and packaging
- A brief description of the issue
Depending on the situation, we may offer a replacement, replacement parts, or a full refund at no additional cost.
Non-Returnable Items
The following items are not eligible for return:
- Customized or made-to-order products
- Clearance or final sale items
- Products that have been installed or modified
- Items damaged due to misuse, improper installation, or accidents
Return Shipping
If the return is due to a product defect, shipping damage, or an error on our part, King Lamps will cover the return shipping costs.
For returns requested due to personal preference, incorrect selection, or change of mind, the customer is responsible for the return shipping costs.
Original shipping charges (if applicable) are non-refundable unless the return is the result of our error.
Exchanges
If you would like to exchange your item for a different size, finish, or model, please contact our customer support team.
We will be happy to help you find the best solution.
Order Cancellation
Orders may be canceled before they have been processed or shipped.
If your order has already entered production or has been shipped, it may no longer be eligible for cancellation. In such cases, you may request a return after delivery in accordance with this policy.
Need Assistance?
Contact Us
King Lamps
Business Name: CABINET & STONE EXPO
Address: 1815 Junction Ave, San Jose, CA 95131, United States
Website: www.kinglamps.com
Phone: +1 (385)-588-1098
Email: info@kinglamps.com
Business Day (Hours): Monday-Saturday: 8:30 AM–5:30 PM
Sunday: Closed
